Synthetic issue queue

Validate the signal before contacting anyone.

Separate suspected patterns from confirmed conditions, verify contact details, and route service incidents through operations before any education-first outreach is simulated.

4 synthetic cases

Review queue

Training sample

Simulated outreach approval

Helpful first. Human approved. Nothing is sent.

Review the fictional recipient, channel preference, service context, and plain-language draft. All controls below change local prototype state only.

Draft email · not sent

SIMULATION ONLY

ToSubjectChannel

Approval checklist

Staff decision

Not approved

Authorized fictional recipient verifiedOnly example.com addresses are permitted in this prototype.Channel and language preference checkedEmail · English for the selected synthetic case.Evidence window reviewed by staffPattern remains suspected unless a documented repair or response confirms otherwise.

Service-incident safeguard

Operations confirmed incidentRequired before incident-specific outreach.Affected area approvedRecipient is within the approved synthetic notification boundary.

Local simulation controls
No email service, network request, mailto link, or real recipient is used.

Complete the checklist to enable simulated approval.

Simulated customer response

Document, do not infer

Synthetic outcomes review

Measure what changed without claiming why.

Contact coverage and delivery are reported separately from documented actions and outcomes. Changes may reflect weather, occupancy, seasonality, repairs, or other factors—not outreach alone.

Selected synthetic case

Before window · 7 complete daysAverage daily use

After window · 7 complete daysAverage daily use

Cohort outcome distribution

4 synthetic cases · fixed review window

Measure	Result	Denominator / window

Missing data: one case lacks a 90-day read window; one service-incident case is excluded from modeled conservation gallons.

Policy safeguardOptional enforcement is a staff policy-owner decision. It is never triggered by an unanswered email, a suspected leak pattern, or a high-use signal alone.